Training & Development

At UPTICK, we understand that effective corporate training is more than just delivering content—it's about defining a strategy and creating a learning experience that drives measurable results. That's why we offer a comprehensive suite of services designed to support your organization's training needs anywhere from start to finish.

Needs Analysis
Our process begins with understanding your organization's current challenges and goals. We conduct thorough needs assessments to identify skill gaps, performance bottlenecks, and learning objectives. By aligning our analysis with your business strategy, we ensure that our training solutions directly address your priority needs.

Program Management
Implementing a training program requires more than just good content—it requires strategic oversight and continuous improvement. Our program management services ensure that your training initiatives are on target to execute smoothly, on time, and within budget. We can handle all aspects of program administration including scheduling, participant tracking, and reporting. Additionally, we provide ongoing support and evaluation to ensure that your training programs continue to meet evolving business needs.

Training Content Development

Once we've identified the key areas for development, our team of experienced instructional designers and subject matter experts gets to work. We create customized training content that is engaging, relevant, and effective. Whether it's in-person or online workshops, e-learning modules, or blended learning programs, our content is designed to resonate with your employees. We factor in company culture, behavioral intelligence, and content consumption preferences to help boost retention rates.

What makes the content we create resonate? We emphasize meeting your internal audiences where they are with their role realities including time constraints, shared language, and widely-held perspectives. Our UPTICK team is also adept at finding opportunities to add a layer of entertainment—in this case, edutainment—when and where it is appropriate.

We offer in-house production services for both video and print pieces, or we can work with any production partner of your choosing.

Why Choose UPTICK?

• Tailored Solutions: We customize every aspect of our services to fit your organizational needs

• Expert Team: Our team includes industry experts and experienced instructional designers dedicated to creating impactful training experiences

• End-to-End Service: From initial analysis to ongoing management, we offer a full spectrum of services to support your training initiatives

• Measurable Results: We focus on delivering training that not only educates but also drives performance improvements

Let us partner with you to build a training strategy that empowers your workforce and drives your organization forward. Contact us today to help your training programs find their UPTICK.

Customer Education
Your own teams are not the only ones who need education; your customers are learners too.

Creating materials for a variety of internal team uses including email and social campaigns, and field and service/call center support can create consistency and encourage increased engagement.

However, relying solely on your teams for customer education rarely scales and does not reach customers who prefer the convenience of self-service. Developing a library/catalog of educational content that can be accessed on your website (public or behind a login) or in your apps can yield positive and measurable results.

We employ many of the same principles for customer education as we do for corporate training, but we elevate the customer perspectives lens when content is developed. This reduces or eliminates jargon and creates tightly-focused learning objectives that are more realistic to achieve. We also factor in higher expectations for production value where needed.

Adding ongoing education to the customer journey ultimately enriches their experience and helps to increase customer satisfaction and retention.